Privacy Policy

Suna11 Privacy Policy — How Your Information Is Protected

Your personal information is completely safe at suna11. Find out exactly what data we collect, how we use it, and what measures we take to keep it secure.

Last updated: January 2026 Language: Bengali SSL Encrypted

Data encryption

All your personal and financial information is protected with industry-standard SSL/TLS encryption.

Not to third parties

Your information is never shared with any third party except where required by law.

Password confidentiality

Your password is stored in hashed form. Even suna11 staff cannot view your password.

Right to data deletion

You may request the deletion of your personal information, and we will fulfill that request in accordance with applicable rules.

Cookie Management

We use cookies to enhance your browsing experience. You can manage cookies through your browser settings.

Marketing opt-out

If you no longer wish to receive promotional messages, you can opt out at any time by contacting our support team.

1. Introduction

Suna11 (https://suna11.pro) is a reliable online gaming platform for members in Bangladesh. We take our members' privacy seriously and apply the highest standards of protection for your personal information.

This Privacy Policy ("Policy") explains what information suna11 collects, how that information is used and stored, and what rights you have over your data. This Policy applies to all suna11 services, websites, and applications.

By using suna11's platform, you are considered to have consented to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform.

Please note: This Privacy Policy has been prepared in accordance with applicable data protection regulations in Bangladesh and international best practices.

2. Information We Collect

Suna11 collects various types of information from its members for different purposes. The types of data collected and the reasons for collection are detailed below:

Data type Example Collection time
Identity information Name, date of birth, national ID number During registration
Contact information Mobile number, email address During registration
Financial Information Mobile Banking/Nagad/Rocket number, transaction history During deposit/withdrawal
Device information IP address, browser type, device model During platform use
Gaming Activity Betting history, game results, session duration Time Spent Gaming

Beyond the information above, we may also retain records of your platform usage patterns, preferred game categories, and your interactions with our support team. In all cases, data collection is limited to specific and defined purposes.

3. Use of Information

Suna11 uses collected data solely for the legitimate purposes listed below. We will never use your information for unnecessary or unauthorized purposes.

  • Account Management: To create, manage, and secure your account.
  • Identity verification: To verify your age and identity, and to prevent fraud.
  • Transaction processing: To process deposits and withdrawals securely.
  • Service Improvement: To improve your experience and introduce new features.
  • Customer Support: To resolve your questions and issues.
  • Promotional communications: To inform you of new offers and bonuses, with your consent.
  • Responsible Gaming: To monitor and prevent the risk of gaming addiction.
  • Legal Compliance: To comply with applicable laws and regulations.

Important: Your data is never sold or shared with third parties for commercial purposes. suna11's business model does not rely on the sale of member data in any way.

4. Data Sharing & Disclosure

Suna11 does not generally share your personal information with third parties. However, sharing may be necessary in the following specific circumstances:

Payment provider

Only the information necessary to complete transactions is shared with payment gateway providers such as Mobile Banking, Nagad, and Rocket.

Legal Authorities

Information may be disclosed as legally required in response to a court order or a valid request from a government authority.

Technology service provider

Hosting, cybersecurity, and analytics providers are granted limited data access under strict confidentiality agreements.

Fraud Prevention

Limited data may be shared with specialized security firms to help detect and prevent fraudulent activity.

Outside of the cases listed above, your personal information will not be shared with any third party without your explicit consent.

5. Data Retention & Expiry

Suna11 stores your data on secure servers. Retention periods vary depending on the type and purpose of the data.

1

Account Information

All account information is retained for as long as your account remains active. After account closure, data may be kept for up to 5 years as required by law.

2

Financial Transaction Records

Records of all financial transactions are retained for a minimum of 5 years in accordance with anti-money laundering regulations.

3

Communication records

Records of your conversations with our support team are retained for up to 2 years to help us improve our service quality.

4

Technical logs

IP logs, login activity, and security event records are typically retained for up to 12 months.

Once the specified retention period expires, your data is securely deleted or anonymized so that it can no longer be used to identify you.

6. Your Rights Regarding Your Data

As a suna11 member, you have important rights over your personal information. We respect these rights and are here to help you exercise them.

  • Access: Upon request, we will let you know what information we hold about you.
  • Right to rectification: You can request corrections if any of your information is inaccurate.
  • Right to deletion: You may request deletion of your data under certain circumstances.
  • Right to restrict processing: If you have a concern, you can request that processing of your data be temporarily suspended.
  • Data portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You can object to certain uses of your personal information.
  • Marketing opt-out: You can opt out of promotional communications at any time.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.

7. Cookie Policy

Suna11 uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

  • Essential Cookies: Essential for login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
  • Performance cookies: Helps analyze which pages are visited most frequently, used to improve the platform.
  • Functional Cookies: Used to remember your preferred language and settings.
  • Marketing cookies: Used to show you relevant ads based on your interests. You can turn this off at any time.

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

8. Security Measures

Suna11 uses industry-leading security measures to protect your data. Our security framework includes:

256-bit SSL Encryption

All data transmissions are secured with AES-256 encryption.

Two-factor authentication

OTP-based two-factor authentication keeps your account secure.

Password hashing

Passwords are stored in hashed form using the bcrypt algorithm.

24/7 Security Monitoring

Continuous system monitoring and anomaly detection are actively in place.

Keep in mind, though, that no method of transmission over the internet is 100% secure. We strongly encourage you to use a strong password for your account and never share your login credentials with anyone.

9. Child Protection Policy

Suna11 is an 18+ platform. We do not knowingly collect information from or provide services to anyone under the age of 18.

Age verification is in place during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

For Parents: If your child has accidentally registered on this platform, please contact our support team immediately.

10. Policy Changes

Suna11 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you through the following channels:

  • By posting a notice on the website's homepage.
  • By sending a message to your registered mobile number or email address.
  • Via pop-up notifications when you log in to the platform.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

The latest version of this Policy is always available at suna11.pro/privacy-policy the following address.

11. Contact

Contact us for any questions, requests, or complaints regarding this Privacy Policy. Our team is always ready to assist.

Email Support

[email protected]

Response time

We typically respond within 24–48 hours.

Get Started Today

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